Intake Specialist

Qualifications

Intake Specialist must have one year experience with target population  

- Master Degree in Human Service Field with 1 year post graduate experience with License or Provisional License AND

- Is 18 years of age or older with the ability to read, write and understand how to follow instructions and is Licensed with one year of experience with target population AND

- Has no violent criminal record or  substantiated findings of abuse or neglect listed on the North Carolina Health Care Personnel Registry 

General Responsibilities

1. Complete Consumer Screening Intake and Orientation and assist with initial      development of PCPs and service authorization for new admissions.
2. Schedule and/or Complete assessment. (must be licensed or provisionally licensed to complete assessments.)
3. Complete daily progress notes within 24 hours of service and Submit on Mondays by 10 am.
4. Maintain current certification/license in all required training as outlined by      agency policy and/or state and federal regulations according to discipline      and service.
5. Provide group/individual therapy for assigned caseload of consumers 
6. Complete Addendums and/or Authorizations as needed for annual/updates 
7. Assist management with advertising & distributing materials and communications media to symbolize effectively the services of the company to customers. Present all marketing recommendations to management for prior approval.
8. Aid individuals in the acquisition; development; and expansion of rehabilitative skills needed to move forward in recovery. Assist and support people to realize their goals, attain personal outcomes, and make informed choices in all aspects of their life.

Cultural Awareness

1. Understands the impact of his/her personal belief system on delivery of services and appropriately adjusts personal performance to ensure cultural sensitivity in interactions with clients and their families, colleagues, and consumers. 

2. Must demonstrate a commitment to diversity and cultural competence.

3. Develops practices that promote diversity and cultural sensitivity.

4. Demonstrates the ability to communicate with diverse populations in a manner that adheres to the dignity and respect of different cultures.

5. Takes initiative to self-educate toward the goal of continuing development of cultural competence.

Analytical Skills

1. Ability to organize, prioritize, and implement work activities independently.

2. Ability to accurately perceive, interpret and respond appropriately to the verbal and non-verbal behavior of others.

3. Maintains professional skills to be able to meet the current challenges in the provision of services to Treatment Services staff.

4. Ability to perceive situations that require the involvement of the Office Manager, Program Consultant(s), or members of the Leadership Team

Decision Making Skills

1. Promotes professional responsibilities over personal needs when working with persons served.

2. Ability to spontaneously problem solve in order to facilitate day-to-day support services.

3. Discerns boundaries of information to be shared and/or information that needs to come from other sources within the agency and accurately reflects this decision making to colleagues.

4. Ability to make decisions using sound judgment with information at hand.

5. Demonstrates willingness to flex schedule and routine to meet needs of staff and clients.

Interpersonal Skills

1. Demonstrates the ability to establish rapport, openness and trust, facilitating effective interactions with persons served, their families, involved agencies, colleagues and subordinates.

2. Ability to maintain a flexible schedule to respond pleasantly and appropriately to client, staff and agency needs.

3. Exhibits emotional control, patience, and persistence in extremely stressful situations.

4. Serves as a role model for adults and children, exhibiting genuine commitment to the agency mission and the population served.

5. Adheres to appropriate professional boundaries with clients, colleagues, subordinates and other involved persons/agencies.

6. Maintains a neat, professional office environment at all times.

7. Maintains professional skills to remain prepared to meet the current needs of the agency.

Communication Skills

1. Ability to communicate clearly and concisely both orally and in writing.

2. Ability to give and receive feedback when interacting with clients, families, colleagues, and other involved agencies.

3. Ability to follow written and oral instructions correctly.

4. Ability to advocate effectively for clients and staff when corresponding with other involved agencies.